FAQ

Do you have any questions about our service? Read this.

How long will repairs take and do I have to book a time in advance?

We’ll fix the most common iPhone and Samsung Galaxy problems.

No need to book a time for iPhone service. You can come to your closest store or send us your phone by post.

If your Samsung Galaxy phone needs service, it’s a good idea to check the availability of spare parts in advance. We carry spare parts for most common Galaxy models in most stores. We have replacement parts for almost all Samsung models.

iPad repair usually takes around 1-3 business days.

What if the problem isn’t fixed?

Our repairs have a 2-year warranty (Excluding battery replacement, which has a 1-year warranty). If the spare part we installed is malfunctioning during that time, we’ll fix it for free.

This warranty doesn’t apply to mechanical problems, such as problems resulting from dropping your phone.

Does the manufacturer’s warranty apply after-service?

The manufacturer’s warranty doesn’t apply to mechanical damage on a device (such as damage caused by dropping the device). After our service, the manufacturer’s warranty no longer applies. If you have only one or two months left on your manufacturer’s warranty, you should consider giving that up for cheaper service on your phone.

Do you do warranty repairs?

Unfortunately, we don’t do warranty repairs. If your phone has a problem that is covered by a warranty, you should turn to an authorized service provider. If you have caused the problem (for example, dropped the phone and broken the screen), then the manufacturer’s warranty no longer applies.

Of course, we will fix any problem that is covered by a warranty if necessary.

How do I get insurance to cover my repairs?

You have to pay the full price of service when you come to pick up your repaired device from iTapsa. If your home or travel insurance covers your device, then inform your insurance company of the damage and present them with a list of repairs and their cost.

Also, add our receipt or price quote to the claim. Most insurance companies only need the price quote, but it’s your responsibility to hold on to the receipt in case the insurance company requires it.

If you have lost your receipt, you can ask us to e-mail you a copy. All insurance companies accept our invoices.

Why should I pay you for repairs if I can buy the replacement parts online for 50 Euros?

You never know what quality parts you get when you order them online. Also, the circuit boards on phones can get damaged very easily – repair instructions found online often don’t explain these dangers clearly enough.

Over the years, we’ve seen many cases where someone has unsuccessfully tried to fix their phone, and later we can no longer repair it or cases where a specialist’s repairs have ended up being very expensive as a result.

Fixing your own phone means spending a lot of time learning the repairs and finding replacement parts. When you use a specialist, you know your phone will get fixed. What’s more, our service has a one-year warranty.

What should I do if the price list doesn’t include my phone model or specific problem?

We can fix problems with almost all iPhone and Samsung Galaxy models. If you can’t find your phone model or problem in the iPhone service price list or on our Samsung Galaxy page, send us a message or call us.

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